Privacy Policy

Last updated: March 15, 2025

At Think Brainy, we understand that your personal information matters. This policy explains how we collect, use, and protect your data when you use our budget optimization services.

We're committed to transparency because building trust starts with honest communication about your privacy rights.

Information We Collect

When you interact with Think Brainy, we collect information that helps us provide better financial education and budget optimization services. This includes details you provide directly and some information gathered automatically through your use of our platform.

Personal Information

Name, email address, phone number, and other contact details you provide when creating an account or contacting us for support.

Financial Data

Budget information, spending categories, and financial goals you input to help us customize your learning experience and recommendations.

Usage Information

How you navigate our platform, which features you use most, and your learning progress to improve our educational content.

Device Data

Information about your device, browser, and network connection to ensure our services work properly across different platforms.

We never collect sensitive banking credentials or account passwords. Our platform focuses on educational content and budget planning tools rather than direct financial transactions.

How We Use Your Information

Your information helps us create a personalized experience that matches your financial learning goals. Here's how we put your data to work:

  • Customize educational content based on your specific budget optimization needs and interests
  • Send relevant program updates, new course announcements, and financial planning tips
  • Provide technical support and respond to your questions about our services
  • Improve our platform based on how users interact with different features
  • Ensure account security and prevent unauthorized access to your information
  • Comply with legal requirements under Vietnamese data protection regulations

Marketing Communications

We'll only send promotional emails if you've opted in to receive them. You can unsubscribe at any time using the link in our emails or by contacting us directly.

We analyze usage patterns to understand which educational approaches work best for different learning styles, but this analysis uses aggregated, non-identifiable data.

Data Sharing and Third Parties

We keep your personal information within our organization and only share it in specific, limited circumstances:

  • Service providers who help us operate our platform (web hosting, email delivery, customer support tools)
  • Legal authorities when required by Vietnamese law or to protect our legal rights
  • Business partners for joint educational programs, but only with your explicit consent
  • Analytics services to understand website performance, using anonymized data

We never sell your personal information to marketing companies or data brokers. Any third-party service we work with must meet our data protection standards and sign agreements protecting your privacy.

International Data Transfers

Some of our service providers operate outside Vietnam. When we transfer data internationally, we ensure adequate protection measures are in place, including standard contractual clauses and security certifications.

Your Privacy Rights

Under Vietnamese privacy laws and our commitment to transparency, you have several rights regarding your personal information:

Access Your Data

Request a copy of all personal information we hold about you, including how we've used it

Correct Information

Update or fix any inaccurate personal details in your account at any time

Delete Your Account

Request complete deletion of your personal information from our systems

Data Portability

Receive your data in a format that can be transferred to another service provider

Withdraw Consent

Stop us from processing your data where we rely on your consent

Object to Processing

Request that we stop using your information for specific purposes like direct marketing

To exercise any of these rights, contact us using the information below. We'll respond within 30 days and verify your identity before processing requests involving sensitive information.

You also have the right to lodge a complaint with Vietnamese data protection authorities if you believe we've mishandled your personal information.

Data Security and Retention

We protect your information using industry-standard security measures appropriate for the type of data we handle:

  • Encrypted data transmission using SSL/TLS protocols for all communications with our platform
  • Secure database storage with access controls limiting who can view your information
  • Regular security audits and software updates to address potential vulnerabilities
  • Staff training on data protection practices and confidentiality requirements
  • Backup systems to prevent data loss while maintaining security standards

Data Retention Periods

We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Account data is typically retained for 7 years after account closure, while marketing communications data is deleted within 2 years of unsubscribing.

While we implement strong security measures, no system is completely immune to risks. We continuously monitor for threats and will notify users promptly if any security incident affects their personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand how our platform is used:

  • Essential cookies that keep you logged in and remember your preferences during sessions
  • Analytics cookies that help us understand which content is most helpful to users
  • Performance cookies that monitor website speed and identify technical issues

You can control cookie settings through your browser preferences. Disabling essential cookies may affect some platform functionality, but you'll still be able to access most of our educational content.

We don't use cookies for behavioral advertising or share cookie data with advertising networks.

Children's Privacy

Think Brainy's services are designed for adults managing their personal or family finances. We don't knowingly collect personal information from children under 16 years of age.

If parents discover that their child has provided personal information to us, please contact us immediately. We'll delete such information promptly upon verification.

Our educational content about family budgeting may be relevant for older teenagers learning financial responsibility, but account creation requires adult supervision and consent.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify users through:

  • Email notifications to registered users at least 30 days before changes take effect
  • Prominent notices on our website highlighting important updates
  • Updated timestamps showing when the policy was last modified

Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you can contact us to discuss your concerns or delete your account.

Questions About Your Privacy?

We're here to help with any questions about how we handle your personal information.

Think Brainy Privacy Team

140 Nguyễn Hoàng, An Phú, Quận 2, Thành phố Hồ Chí Minh, Vietnam

Phone: +84946376885

Email: contact@think-brainy.com